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Whitchurch Rd, Christleton, Chester CH3 6AE, UK – 01244 336565
Also has a great butty van - Just had lovely bacon butty and coffee this morning! Thanks
Excellent visit - A great bunch of friendly lads , came straight over to see if i needed help , had a good look around , found what i liked ( Honda CBR500R)and sat down with them and gave me loads of information about the bike and were willing to answer any questions i had ( also go a lovely free coffee - topped off the visit ;) ) - defiantly going again and possibly do business with them , recommend them highly.
30-36 Tarvin Rd, Chester CH3 5DH, UK – 01244 323845
Bought bike from here for a good price second hand. No issues with sales or immediate after service. I’ve had a few recalls done with seemingly no issues and only recently discovered two panels broken (on the inside) which I didn’t do so must have been done at Bill Smith as they are the only people to take it apart. Recently I had reason to call the service team several times and whilst they have been helpful they simply don’t answer the phone most of the time. A major failure on the bike has been looked at with very reasonable recovery cost (£30). Labour costs expensive at £72 per hour (twice that of many other non-dealers). Also noting the major fault on a 4 year old bike was met with quote of £1500-£2500 with no guarantees of repair (Thank You Suzuki electrics). The service guys did however state they would probably DIY the fault which was useful advice but I still paid £200+ for labour & recovery and no solution. Suzuki UK did comment the dealer could/should have request help from them but none was sought. Now left with a few bits missing/broken. I had bike returned in bits which was repaired by myself for £65 (not £1500 - £2500). Not sure I’d use again due to cost (labour charge), the breakages (however small) not notified and the fact the service team although very nice are so frustrating to get hold off. Also to note, when they are busy you might find yourself waiting a while for your bike to get seen to.
Friendly staff, and great service from Bill Smiths in Chester. I've bought a number of Triumphs from Bill Smiths over the past few years and thought it was about time I provided them with a review. As in previous years they have continued to provide great service. This year I have bought two bikes from them and on both occasions I have been met with friendly knowledgeable advice on both my purchases. I cannot fault them in any department and look forward to continuing my custom with them.
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